Kristi is Garmann Miller’s director of client and employee experience (CX-EX). In this role, she manages the client feedback program to ensure a high level of service and quality is delivered with every project. She also oversees internal programs that keep team members fulfilled, engaged and challenged, which translates to better results with the experience we deliver to clients. In 2024, she earned her Client Experience Management Professional (CXMP) certification through Client Savvy.

Prior to her CX-EX position, Kristi was a member of GM’s Communication & Marketing department, where she helped the team win five national comm-marketing awards, including the SMPS M Award of Excellence in the Trade Show Marketing category in 2023 and the CX-cellence Award for her case study she submitted to earn her CXMP certification in 2024. She has a bachelor’s degree in communication from Bowling Green State University. Kristi is active with Garmann Miller’s internal Wellness and Social committees as well as our volunteer Game Changers group. Kristi roots for the Cincinnati Reds in baseball season and the Minnesota Vikings in the fall. She looks forward to traveling more in the future, marking off each state she visits on a map with her family.